Shipping protection

    
     

WBC has partnered with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed within 24 hours.

    

  • How do I add Route+ protection ?

To protect your order against damage, loss or theft, click on the button just above checkout to turn it ON.

     
  • How much does it cost ?

If the order value is under $100 it is $0.98 (around 0.82€).

If the order value is over $100 it is 2.5% of the purchase price (excuding shipping fees).

                  

  • What if my order never arrives or is stolen ?

When you insure your orders with Route+, lost or stolen items are eligible for reorders or refunds. Please file a claim and it will be reviewed for approval for a reorder or refund within 24 hours.

 

  • What if my order is damaged ?

When you insure your orders with Route+, damaged items are eligible for reorders or refunds. Please file a claim and it will be reviewed for approval for a reorder or refund within 24 hours.

             

  • How do I file a claim for my lost, stolen or damaged order ?

If you insured your order with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here :
https://claims.route.com/

Make sure to have the Order ID sent you or the Route Order ID ready to use with the claim form.

Note : Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 (20 for international) days and within 30 days from the last checkpoint.

       

  • What are Route's terms and conditions ?

Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/

       

  • Is Route a licensed insurance company ?

Yes. Route is a licensed insurance company with the biggest name in shipping
insurance as its partner, Lloyds of London.