faq
Processing time
-> Current estimate : up to 3 months
Each item is handmade to order, which means there is a delay between purchase and delivery (note: this is separate from shipping time). Production time depends on the complexity of your item and your position in the queue. Weirdbrain is a one-person operation means that every piece is designed, crafted, packaged, and shipped by hand. Please be patient and allow time for your unique creation to be made.
You’re welcome to follow Weirdbrain on Instagram or email contact@weirdbraincreation.com for updates on your order.
Pre-orders
-> Current estimate : up to 3 months
Items listed as “Pre-order” are not yet made. You’re purchasing in advance, which helps Weirdbrain source materials in bulk.
There is a delay before production begins, typically up to 1 month, depending on the number of active orders.
Please note: Pre-orders are not refundable. Be sure you're comfortable with the waiting time before purchasing !
Shipping informations
Please refer to the Shipping info page for detailed information.
Exchanges & returns
All sales are final. Once payment is received, no refunds or exchanges can be made, as each item is handmade to order.
Please read each product description carefully. If you’re unsure about sizing or have any questions, feel free to contact us via the form below before placing your order.
Materials & Care
Each accessory is handmade and individually inspected. Please handle with care. Minor imperfections may occur, this is a normal part of the handmade process. Items may slightly differ from the product photos.
For care tips, visit the Material & Care page.
Size
Sizing varies by item and is listed in the product description when applicable.
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Standard Size
Standard sizes are provided in each product description. While convenient, they may not offer the best fit. For optimal comfort and precision, consider sending your measurements at checkout. -
Custom Size / Best Fit
If standard sizes don't suit you or you prefer a tailored fit, custom sizing is available when noted in the product description.
Simply leave your measurements in the comment box at checkout.
⚠️ Some items require sizing to be produced.
If you forget to provide your measurements, send an email as soon as possible along with your order number.
Orders with complete sizing info will be prioritized, while incomplete orders may be delayed.
Please provide your size in centimeters or inches. If you're unsure how to measure, don’t hesitate to reach out before ordering.
Tip: No measuring tape at home?
Use a ribbon, shoelace, or strip of paper. Wrap it around your neck or wrist, mark the length, lay it flat, and measure it with a ruler : done!
Custom orders
Got a special project in mind? Send an email to contact@weirdbraincreation.com or use the form below to discuss your ideas.
Stockists & Retailers
Interested in carrying Weirdbrain products in your store?
Please reach out via email to discuss terms and conditions.
Any additional questions ? Please contact the customer service via the contact form below